Privacy Policy

Last updated: 2026

1. Who We Are

This Privacy Policy describes how Answero AI, Inc. ("we," "our," or "us") collects, uses, and protects information when you use our AI phone receptionist platform at https://answeroai.com (the "Service"). By using the Service, you agree to the collection and use of information as described here.

2. Information We Collect

We collect the following categories of information:

  • Account information: Email address, name, and password (stored securely via our authentication provider, never stored in plain text).
  • Business information: Business name, industry, service area, business hours, services offered, and pricing details — submitted by you during onboarding to configure your AI assistant.
  • Call data: Call recordings (when enabled by you), call transcripts, AI-generated summaries, and structured data extracted from calls. Call audio is processed to generate transcripts and summaries but is not retained beyond the retention period you configure.
  • Phone numbers: Phone numbers you connect to the service, including any existing business numbers you forward.
  • Payment information: Payment method details (credit card, etc.) are processed directly by our payment gateway (Dodo Payments, PayPal, or Razorpay) and are never stored on our servers.
  • Google Calendar data: If you connect your Google Calendar, we access your calendar events to check availability and book appointments on your behalf. This data is used solely for the calendar-booking feature and is never used to train or improve any general AI or machine-learning model. We do not access, read, or store your email, contacts, or any other Google data beyond calendar availability and event creation.
  • Usage data: Pages visited, features used, and interaction patterns within the platform, used to improve the Service.

3. How We Use Your Information

  • To provide, operate, and maintain the AI phone receptionist service.
  • To process calls, generate transcripts, and book appointments as configured by you.
  • To process payments and manage your billing account.
  • To send transactional emails (account notifications, billing alerts, service updates).
  • To detect and prevent fraud, abuse, and security incidents.
  • To comply with legal obligations.

4. Sub-processors

We share your data with the following third-party service providers who process data on our behalf:

  • Vapi: Voice AI infrastructure provider — processes call audio, speech-to-text transcription, and text-to-speech generation for your AI assistant.
  • Dodo Payments / PayPal / Razorpay: Payment processing — handles credit card and payment transactions. We do not store your payment card details ourselves.
  • Resend: Email delivery — sends transactional emails on our behalf (account notifications, billing alerts).
  • Vercel: Hosting provider — hosts the application and processes requests.
  • Supabase: Database and authentication — stores application data and manages user authentication.

5. Data Retention

  • Call recordings and transcripts: Retained for as long as your account is active, and for up to 30 days after account deletion or data deletion request. You can delete individual call recordings at any time from your dashboard.
  • Account data: Retained for the lifetime of your account. Deleted within 30 days of a deletion request.
  • Transaction records: Retained for 7 years as required for financial and tax compliance.
  • Analytics data: Aggregated and anonymized after 90 days; individual records deleted after 12 months.

6. Data Security

We implement industry-standard security measures including encryption of data at rest (AES-256-GCM) and in transit (TLS 1.2+). Payment credentials are encrypted before storage and decrypted only at the moment of use. We conduct regular security reviews and follow OWASP best practices.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of all personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Portability: Request your data in a commonly used, machine-readable format.
  • Objection: Object to processing of your personal data for certain purposes.

To exercise any of these rights, contact us at contact@answeroai.com. We will respond within 30 days.

8. International Transfers

Your data may be processed in countries outside your own. Our sub-processors (listed above) operate globally. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses where required.

9. Children's Privacy

The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on the Service and/or sending an email to the address associated with your account at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at contact@answeroai.com.